Kandua.com will be temporarily paused on 27 February 2025

Renovating Kandua for a stronger future

We’re building a new platform for Pros, by Pros, where you can find more work, earn more, and truly grow your business. This renovation period allows us to make the changes needed to create more opportunities and a better future for you.

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What does this mean for you?

You won’t be able to buy leads or recharge credits during the pause (from 27 February 2025), but you will however be able to buy leads until then.
If you have unused credits, you will be refunded. Just open your app and update your banking details
You can still use Kandua to send invoices and quotes to your private customers.
If you’ve completed TrueID verification, your Pro website and customer reviews will remain live.
If you have not been TrueID verified, your Pro website will be removed on 31 March. Don’t worry, you can download your work photos and all your customer reviews

Want to help us improve?

We appreciate your support and are excited to take you on this journey with us. We’d love your input! Help us shape the new and improved Kandua by answering this quick 1-minute survey and to join our Pro Advisory Board.

Take 1-minute survey

Frequently Asked Questions 👇

Why is Kandua leads being paused?

We are taking this time to rebuild Kandua into a better, stronger, and more profitable platform designed to help Pros like you find more work, earn more, and grow your business. This pause allows us to make the changes needed to create more opportunities for skilled professionals across South Africa.

When will the kandua.com marketplace be available again?

We estimate the pause will last around six months. However, we will keep you updated on our progress and share any changes to the timeline.

Can I still use my Kandua account during this time?

Yes, you can still access your Kandua account and do the following:

Send invoices and quotes to private customers
View past jobs
Request a credit refund in-app
If you’ve completed TrueID verification, your Pro website and customer reviews will remain live.
If you have not been TrueID verified, your Pro website will be removed on 31 March. Don’t worry, you can download your work photos and all your customer reviews

What happens to my credits?

If you have unused credits, you can request a refund directly in the app. Just open your app and update your banking details.

Will my Pro profile and customer reviews stay live?

If you’ve completed TrueID verification, your Pro website and customer reviews will remain live.
If you have not been TrueID verified, your Pro website will be removed on 31 March. Don’t worry, you can download your work photos and all your customer reviews

What about my previous jobs and customer details?

You will still be able to access your past jobs and customer information in the app.

Can I still find work through Kandua during this time?

Since the kandua.com is paused, you won’t receive new job leads from Kandua. However, you can still use the invoicing and quoting tools to manage private jobs and stay connected with past clients.

Will Kandua be coming back?

How can I stay updated on Kandua’s relaunch?

We will keep you updated through:

Email and in-app notifications
WhatsApp updates (save +27 81 050 9560 to your contacts)
WhatsApp updates (save +27 81 050 9560 to your contacts)

How can I help shape the future of Kandua?

We want you to be part of this journey! Join our Pro Advisory Board to share your insights and help us build a platform that truly works for you. Click here to start by completing our quick 1-minute survey

What if I need support?

Our team is here to help! Contact us via:

Email: help@kandua.com
WhatsApp: +27 81 050 9560

Will my website or reviews be affected by the renovation period?

No, if you've completed TrueID Verification your Pro website and customer reviews will remain live, and when Kandua returns, you’ll pick up where you left off. If have not completed TrueID verification, your website will be removed, but you can request a PDF copy of your reviews to share with potential clients.

Will Kandua still be supporting Pros during this period?

Yes! While we won’t be sending job leads, you can still:Use Kandua to send invoices and quotes to private customersAccess your job history and customer details in-appContact support for any assistance you needWe are also creating opportunities for Pros to give feedback and be part of the future of Kandua.

Can I still use the Kandua website and app?

Yes, the app and website will remain accessible, but certain features, such as buying leads, will be disabled during the pause.

Will there be new requirements for Pros when Kandua returns?

We are working on improving the platform and may introduce new tools, training, or requirements to ensure Pros can get the most out of Kandua. We will share these updates closer to the relaunch.

What happens if I have a dispute with a customer during the pause?

You can still contact Kandua Support for assistance with customer disputes. Our support team will continue to help Pros during this period.

Will pricing for leads change when Kandua comes back?

We are working on improving the value that Pros get from the marketplace. More details will be shared before the relaunch.

Can I still advertise my services using my Kandua website?

If you have completed TrueID verification, your website will remain live, so potential customers can still see your profile and read your reviews. If you have not completed TrueID verification, your website will be removed, but you can request a PDF of your customer reviews to share elsewhere before the 31st of March 2025

Will there be a waiting list to join Kandua when it returns?

We will provide updates on any new registration processes before relaunching. Keep an eye on our emails, WhatsApp updates, and website for details.

How will I know when Kandua.com is back?

We will send updates through:

Email
WhatsApp announcements (Save +27 81 050 9560 to your contacts)

Frequently Asked Questions 👇

Why are you renovating Kandua?

We are taking this time to rebuild Kandua into a better, stronger, and more profitable platform designed to help Pros like you find more work, earn more, and grow your business. This revamp allows us to make the changes needed to create more opportunities for skilled professionals across South Africa.

What does the renovation mean?

During this time, you won’t be able to buy leads or recharge credits. But, you can use Kandua to:

Send invoices and quotes to private customers
See your past jobs
If you have unused credits, you will be refunded. Just open your app and update your banking details.
If you have completed TrueID verification, your Pro website and customer reviews will remain live. If not, you can download your customer reviews and work photos on the app before 31 March.

And, we want your input! Please click here to answer a one minute survey about how we can make Kandua better for you.

What happens next?

We know this is a big announcement, but we want you to be part of the journey.We’ll keep you informed every step of the way, sharing updates, opportunities and important news.

When will Kandua leads be available again?

We estimate the revamp will last around six months. However, we will keep you updated on our progress and share any changes to the timeline.

Can I still find work through Kandua during this time?

Since Kandua is being renovated, you won’t receive new job leads from Kandua. However, you can still use the invoicing and quoting tools to manage private jobs and stay connected with past clients. We will also send you tips and advice on how to grow and manage your business.

Will Kandua be coming back?

Yes! Kandua is not shutting down—we’re coming back better than ever. Santam and our team are investing in this next phase to make sure Pros can earn more and grow their businesses more effectively. Please click here to answer a one minute survey about how we can make Kandua better for you.

How can I stay updated on Kandua’s relaunch?

We will keep you updated through:
‍
📩 Emails and in-app notifications
‍📢 WhatsApp updates

Will Kandua still be supporting Pros during the revamp?

Yes! While we won’t be sending job leads, but we will be sending you tips and advice. On your app you can:

Send invoices and quotes to your private customers
See your past jobs and customer details.
If you have unused credits, be refunded. Just open your app and update your banking details.
If you have completed TrueID verification, your Pro website and customer reviews will remain live. If not, you can download your customer reviews and work photos on the app before 31 March.

And, we want your input! Please click here to answer a one minute survey about how we can make Kandua better for you.

Can I still use the Kandua website and app?

Yes, the app and website will remain accessible, but certain features, such as posting or buying leads, will be disabled during the pause.

Will there be new requirements for Pros when Kandua returns?

Will pricing for leads change when Kandua comes back?

We are working on improving the value that Pros get from the marketplace. More details will be shared before the relaunch.

Can I still advertise my services using my Kandua profile?

If you have passed TrueID verification, your website will remain live, so potential customers can still see your profile, and you can still collect reviews from new customers. If you have not completed TrueID verification, your profile will be removed, but you can download a PDF of your customer reviews and your work photos to share elsewhere by 31 March.

How long is the renovation going to take?

We estimate the revamp will last around six months. However, we will keep you updated on our progress and share any changes to the timeline.

Should I be worried about my personal information during this revamp?

No, you do not need to be worried about your personal information.Our team will continue to protect your information like we have been.

Is Kandua shutting down?

Kandua is not shutting down, we’re building a new platform for Pros, by Pros, so you can find more work, earn more, and truly grow your business. This renovation period allows us to make the changes needed to create more opportunities and a better future for you.

Will I need to create a new account after the revamp?

We will let you know exactly how to get reactivated on Kandua as soon as we are back.

Will there be training or support to help me adjust to the new system?

This is all part of the revamp strategy, our team is working hard to make the transition to the new system is seamless as possible. Our Support Team is also on call to assist you with any questions.

I’ve heard about insurance jobs through Kandua. How can I apply for this?

While we are renovating, we will still be doing jobs for our partners like Santam. See if you qualify and apply here

If you have any questions, our team is here to help.

0810509560

info@kandua.com